IT Service Management

IT Service Management Solutions

At Aarleo , we provide custom software development services and IT staffing solutions for businesses of every size, across all industries. We optimize development lifecycles by offering dedicated developers with specialized technology and industry expertise. We are a seamless back-end technology partner providing transparent communication and scalability, keeping projects on time and within budget. Contact us now to discuss your ITSM needs.

Aarleo 's ITSM Software Development Services

• We program web-based service desk platforms for ITSM systems with secured Customer Service Request (CSR) management portals
• User-defined dashboard customization capabilities for efficient tracking and management of enterprise ITSM processes or individual workflows
• ITSM systems development including ticketing / task management solutions for self-service or managed ticketing, ticket email, and others
• Service Management Knowledge System (SMKS) creation including internal and external knowledge base tracking software solutions for master data tracking
• Knowledge based integrations with routing / escalation rules creation to automate priority services, plus notifications automation, task tracking and management software, analytics and report creation applications
• We develop custom mobile, social, and collaborative technical support service access portals
• Custom call center tracking software development allowing enhanced customer engagement through Automated Call Distributor (ACD) modules, SIP (Session Initiation Protocol) integrations, and enterprise workload management, automation, plus optimization
• We program custom Service Level Agreement (SLA) management systems and tools to handle site specific SLAs, configure separate requests, ensure automatic assignments, assign priorities based on predetermined parameters, plus implement reporting tools to measure response time, SLA compliance / violations, and more
• We program contract management software to plan resource allocation based on contract life-span, track budgeted service management agreements, and monitor the financial success of the contract
• We program custom modules and upgrades for client management software to support on-site or off-site Customer Relationship Management (CRM) systems including integrations and automation processes for new or lost customer status changes
• We develop Enterprise Service Integration (ESI) software for approvals, notifications, and messaging capabilities
• Preventative maintenance application development to schedule, automate, and record tasks
• We program Computerized Maintenance Management Systems (CMMS) to automate workflows for external requests, asset history records keeping, hardware inventory management, and more
• We engineer application mapping software for mission-critical logging with integrated modules for Application Performance Management (APM) to alert IT of availability disruptions
• Custom software for release management automation to streamline versioning and accelerate deployments
• Enterprise Feedback Management (EFM) systems integrations onto existing helpdesk or online insight-gathering processes with dynamic questioning capabilities and automated responses to infrastructure incidents, change requests, call center inquiries, and other user interactions
• IT security solutions with custom risk assessment automation application development and integrated information assurance systems
• Enterprise IT lifecycle services with Asset Management Systems (AMS) software solutions including custom application development for auto discovery tools, metadata repository creation, Configuration Management Database (CMDB) setup to collect, store, plus hardware / software licensing renewal tracking systems
• We program availability management modules to automate infrastructure operational checks and identify possible malfunctioning equipment, with additional active and passive monitoring features
• Custom services procurement application development for eProcurement / eSourcing efficiency enhancements and Information Services Procurement Library (ISPL) augmentation with integrations to service catalogs and service delivery automation workflows, plus tendering planning / preparation tools
• Problem management software development for risk mitigation of underlying issues, temporary workaround implementation, with integrations to incident, change, and asset management systems ensuring optimal availability of systems
• We program planning and change request management approval rules for automated authorization and implement self-service capability processes
• Custom software for ITSM continuity management planning including integrated disaster recovery software systems with server restore capabilities through automated backups, private branch exchange re-establishments, and more
• We develop custom software to address BYOD infrastructure challenges and program Mobile Device Management (MDM) platforms, to secure data at the corporate level (including email transmissions), integrated seamlessly across multiple devices and operating systems, plus program optional features including lost device GPS tracking, geofencing monitors, remote device wiping capabilities, and more
• Predictive maintenance software for infrastructure optimization with predictive analytics application integrations to ensure equipment uptime, enhance system quality and stability, and detect possible failure patterns
• We integrate and use tools such as ManageEngine